Returns & Replacements

Customers may request a return or replacement only under the following circumstances:

• The product is misprinted
• An incorrect item was delivered

To initiate a return, customers are required to record a 📹 video during the 📦 unboxing or unpacking process and share it with our support team. This video is essential for verifying the issue and passing feedback to the respective seller.

All return and replacement requests are subject to approval from the third-party merchant. Once accepted, the product may be retrieved, and a credit or refund issued equivalent to its value. This credit can be applied towards future purchases on our website.

📦 Please inspect your order at the time of delivery. Any damage or discrepancy should be reported immediately.

Kindly note that we do not accept returns or issue refunds in cases where:

• The item is no longer needed
• The purchase was made in error
• The customer changed their mind post-order

Such requests will not be entertained once the order has been placed.

If your product has been approved for return or replacement:

• Ensure the item remains unused
• Retain the original packaging
• Keep all tags intact

Products failing to meet these conditions may not be eligible for refund or replacement.

🔒 Non-Returnable Items
Certain product categories are not eligible for return due to their nature. These include, but are not limited to:

• Colours, papers, pens, tapes, and paint brushes
• Sample papers and examination preparation books

Such items will be distinctly marked as “Non-returnable” wherever listed.

Users must report any product-related issues within 24 hours of delivery. Complaints raised beyond this timeframe may not be entertained.

• Refund timelines may vary based on the payment method selected at checkout.
• Typically, refunds are processed within 15 business days.
• All refunds will be issued in Indian Rupees, and to the original mode of payment used for the transaction (e.g., credit/debit card, net banking, wallet).

For toy purchases, customers are advised to inspect the product seal upon delivery. Complaints related to physical damage will not be accepted if the seal is found to be broken post-acceptance.

• Returns will not be accepted for operational concerns related to electronic products or toys.
• Users are advised to contact the Brand/Manufacturer directly using the original invoice provided at delivery.
• The Platform may assist in facilitating contact with the respective merchant/seller but does not handle servicing or returns directly.

Certain items—such as calculators, staplers, punching machines, and glue guns—may not carry a seller warranty. Users are encouraged to verify warranty coverage at the time of purchase.
For issues specifically concerning calculators, customers should reach out to the manufacturer directly, as sellers do not bear responsibility.

Product exchange requests may be considered by the Platform, provided:

• The product remains unused and in original packaging
• The packaging is not tampered with or opened in part or full

Opened or used products are not eligible for exchange.